Assistance is Only a Click Away
What is our return and exchange policy?
We want you to love your purchase, but if you're not completely satisfied, we’re happy to help with returns or exchanges. Please review the guidelines below:
- Returns and exchanges are accepted within 30 days of receipt.
- Items must be in their original condition.
- Tags and packaging must be intact.
- If you selected Size Guarantee, we ensure you get the right fit by allowing a hassle-free size exchange.
- Non-resalable items may not be accepted.
Can I change my order after it’s been placed?
Orders are processed quickly, so changes aren’t guaranteed. If you need to make a change, please note:
- Size changes: We recommend selecting the Size Guarantee option at checkout. This ensures that if you need a size change, we can ship the correct size directly without delays.
- Color or product changes: Contact us within 24 hours to request a change. After 24 hours, changes are only possible if you selected Size Guarantee, as this guarantees you receive the right fit.
- Once dispatched, modifications are no longer possible unless you selected Size Guarantee.
How long is the shipping time?
Yes, we offer worldwide shipping! Delivery times and costs vary based on your c:
- Standard shipping: Estimated delivery within 3-5 business days.
- Express shipping: Available for select countries, with delivery in 1-3 business days.
- Standard shipping is free, but additional costs may apply if you choose faster dispatch or the Size Guarantee option for the perfect fit.
Once your order is shipped, you’ll receive a tracking number to track your package in real time. Let us know if you have any questions!
What should I do if I receive a damaged item?
If you receive a damaged item, please follow these steps:
- Contact us within 24 hours of receiving your order.
- Provide a clear photo of the damage and your order number.
- We will resolve the issue and send a replacement at no extra cost to you.
- If reported after 24 hours, additional fees may apply.
This ensures we can assist you quickly and efficiently. Let us know if you need any further assistance!
Are your products suitable for all seasons?
Most of our products are designed to be versatile and can be worn year-round, depending on the climate and occasion. Here’s why they work for any time of year:
- Lightweight fabrics are perfect for warmer weather, but can easily be layered for cooler seasons.
- Heavier materials provide warmth in colder months while maintaining a chic look.
- Our products are great for special events or parties, offering stylish options no matter the season.
- Many of our items can be styled in different ways, making them a perfect all-season wardrobe staple.
Whether you're dressing for a day out, an evening event, or just casual wear, our collection is adaptable to your needs throughout the year. Let us know if you need help with styling for specific occasions!
A Statement of Power
Vorino is for those who embrace exclusivity and elegance. Every piece reflects those who command attention and leave a lasting mark. With Vorino, you wear power.
About Us
Vorino is a brand built on quality, comfort, and community. We take pride in crafting premium pieces of clothing made from the highest quality materials, ensuring durability, style, and unmatched comfort. Our commitment to excellence means every piece is designed to stand out while providing the perfect fit for any occasion. At Vorino, we prioritize our customers’ trust, maintaining strict privacy policies and operating as an independent company with no external affiliations. When you wear Vorino, you’re not just wearing a piece of clothing—you’re wearing a symbol of passion, resilience, and authenticity.
Our customers tell it better than we do!
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